Cannot choose between hiring engineers and outsourcing NOC functions to a third-party service provider?

We offer:
Prompt solutions to traffic issues and absence of any losses due to proactive monitoring of your VoIP and SMS infrastructure. We can establish a full-featured outsourced NOC or appoint an individual engineer for your team assistance. We ensure that NOC process is executed in a proper way and are responsible for its result.

Our goal:

To ensure the stability of the traffic flow and prevent traffic losses, to increase profitability of a carrier’s business.

 

VoIP NOC service. Major VoIP traffic tasks

  • attending customer’s requests in the shortest time possible (low ASR and ACD, high PDD, FAS, etc.)
  • carrying out technical analysis of traffic issues
  • maintaining cooperation with vendors to ensure high quality of the routes
  • interconnections with new customers and vendors
  • performing VoIP routes quality testing

 

iNOC service. NOC analytical tasks

  • proactive monitoring of key routes, customers and vendors (call trace, ASR and ACD monitoring, etc.)
  • traffic fluctuation and unsuccessful disconnect codes monitoring
  • selecting alternative vendors for faulty routes, carrying out regular tests
  • VoIP equipment settings adjustment in order to solve traffic problems
  • setting and adjustment of routing rules

 

SMS NOC service. SMS traffic major tasks

  • attending customers’ requests in the shortest time possible (fake DLR, DLR delay or absence, low Delivery Rate, etc.)
  • carrying out technical analysis of SMS traffic issues
  • maintaining cooperation with vendors to ensure high quality of the routes
  • interconnections with new customers and vendors
  • setting and adjustment of routing rules

 

Our advantages:

  • NOC service by Skyward allows a provider to successfully develop their business even if they do not employ technical engineers of their own.
  • We will offer you a full-featured NOC, establish its working process and provide you with the necessary analytical tools.
  • Our engineers possess a vast experience of working for tens of companies worldwide which allows them to handle the issue at hand in the shortest time possible and since day one contribute to the benefit of your business.
  • Our service is targeted both at processing incoming requests from customers and proactive traffic monitoring that prevents the issues from occurring and increases the stability of a carrier’s business.