Starting VoIP business or willing to increase your NOC team efficiency?

We offer:

Set up or increase efficiency of your company’s technical department operation: NOC, customer support department, etc. We will help you to elaborate optimized business processes for handling customers’ requests and facilitating interaction between company’s staff members, as well as implement the necessary tools for their automation and management.

Our goal:
Implement an efficient method of processing customers’ requests and facilitating interaction between staff members in order to reduce terms and costs.

 

Developing NOC working process and its support

  • carrying out an audit of the engineering department’s current working process
  • developing an optimized working process and negotiating it with a customer
  • elaborating working process performance criteria
  • describing operating procedures and negotiating them with a customer
  • providing trainings for employees on a new working process

 

Helpdesk system implementation

  • selecting a Helpdesk system that is ideal for the developed process
  • system installation and configuration, its adjustment to the customer’s
  • shifting the necessary data of a customer to a new Helpdesk
  • developing a report system in order to monitor efficiency of the process
  • providing Helpdesk trainings for a customer’s employees

 

Our advantages:

  • Due to cooperation with many providers and software developers, we have acquired a vast experience of technical department management and combined this knowledge in the business model we are offering you.
  • We are ready to offer you several versions of the process and various tools for its automation. And we will certainly consider your business needs.
  • The best practices of many companies worldwide will be available for you, even if your business has just been established.